Art of the Apology: How, When and Why to Give and Accept Apologies

GOLDEN VALLEY, Minn. - The new year is all about wiping the slate clean and getting a fresh start.

If you owe someone an apology, saying "sorry" now lets you put the past behind you and start the year off right.

Apology expert Lauren Bloom joined us at KARE 11 News @ 4 to talk about why it is important to apologize in a wide range of situations, whether in the workplace or in business, or in personal relationships.

Bloom's new book, ART OF THE APOLOGY, explains how to apologize effectively to practically anyone.

Here are a few highlights:

  • Say "I'm sorry" or "I apologize" - nothing more complicated than that.
  • Take responsibility for what you did wrong.
  • Make amends - do something to fix your mistake.Listen - let the other person tell you their side of what happened.
  • Express appreciation - tell the other person how much you value them, and why.
  • Do better next time - if you keep making the same mistake, your future apologies won't be believed.


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