Sprint customers report service outages in Metro

2:58 PM, Nov 10, 2013   |    comments
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GOLDEN VALLEY, Minn. -- Sprint customers in the Metro area reported having service problems Saturday morning.

"It's super frustrating," said Kathryn Colsrud, who was waiting for help at a Sprint store in Minnetonka. "I couldn't make calls or answer the phone."

KARE was flooded with calls from customers and comments tallied in the hundreds on the KARE 11 Facebook page. Their concern, customers say they weren't able to make calls using their Sprint cell service.

Stephanie Vinge, a spokesperson for Sprint, told KARE that voice service was impacted for some Minnesotans between 8:30 a.m. and 11:30 a.m. due to a cut fiber line.

She says service was restored by 11:30 a.m.

The problems were blamed on "a cut fiber line."

Vinge says the outage was a Metro-wide problem, though not everyone in the Twin Cities was affected.

In September, KARE 11 reported on a tower issues Sprint customers were dealing with that caused dropped calls in the Twin Cities area.

Sprint released this statement:

"As we've discussed, we are still working around the clock to not only upgrade and expand our network in the Twin Cities, but to deploy an all new wireless network. This includes our continued roll out of 4GLTE and improvement of 3G in the region. As deployment progresses, performance will improve and we expect customers to experience far fewer blocked and dropped calls and improved coverage. However, with this work on the network, there is still the chance for some slight disruptions as part of Network Vision and there are going to be periods of customer impacting work that has to be completed to move the deployment forward. We are aware of this and we are working as quickly as possible and making every attempt to minimize any inconvenience for our customers. We understand the frustration that accompanies this work and we appreciate and thank our customers for their patience.

It's important to note that we aren't just improving 3G and adding 4GLTE equipment to our network infrastructure, we are building an entirely new network from the ground up - positioning ourselves for the near and distant future - to ultimately deliver the industry's fastest wireless network speeds."

(Copyright 2013 by KARE. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed. )

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