Xcel warns customers after bill printing error

1:45 PM, Nov 19, 2013   |    comments
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MINNEAPOLIS - Xcel Energy is contacting notifying about 16,000 customers in Minnesota and South Dakota that information about their accounts was mistakenly printed on someone else's bill.

The information, which appears on some bills dated Nov. 12, includes another customer's name, address, account and meter numbers, energy used and the amount owed.

Xcel insists it does not include any billing or payment history or sensitive personal or financial information, such as Social Security numbers or bank account information.

"We sincerely apologize to all customers affected by this error," said Dave Sparby, president and CEO of Northern States Power Co.-Minnesota, an Xcel Energy company. "Protecting customers' information is of utmost importance to us. We value the relationship we have with customers, and it is important to us that we retain their trust. We are taking steps to ensure this will not occur again."

The energy giant says the error was made by its bill printing vendor, that no external party hacked into Xcel accounts, and that the error was limited to a single bill printing run affecting about 16,000 of the company's 1.4 million customers in Minnesota and South Dakota.

Xcel Energy is contacting each of the affected customers and, as a precaution, is changing affected residential customer account numbers. Affected business customers will be offered the option of establishing new account numbers.

Residential customers with questions should call toll free 1 (855) 839-8861. Business customers should call 1 (855) 839-8862.

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