MINNEAPOLIS - A new Minneapolis concert venue is upping the ante in an attempt to soothe frustrated and angry concertgoers following its highly criticized debut earlier this week.
Customers assailed The Brick for its poor sightlines, lack of bathroom facilities, overzealous security and assorted other objections that spoiled Monday's concert by Jane's Addiction.
One angry customer even paid $100 to set up a special website called TheBrickMNsucks where people could vent their frustrations.
Well, their voices were heard.
In an unprecedented move, owners of The Brick are offering complete refunds or tickets to an upcoming show for anyone who attended the Jane's addiction show.
The club sent out a communication to customers that reads as follows:
To our customers who attended Jane's Addiction at The Brick on March 19:
We owe you an apology for the issues you encountered during the show. Live music experiences represent some of the greatest moments of our lives and, this was obviously not one of ours. Our goal in bringing a new music venue to the Twin Cities was to provide fans with the best possible concert experience, and despite a thundering performance from Jane's Addiction, we know we were unable to achieve this greatness on Monday night.
We have an obligation to make this right for our customers, which is why we are offering all Jane's Addiction ticket holders the choice of a refund, including service fees, or tickets to an upcoming show of their choice (based on availability).
We are listening to your comments and feedback and are committed to making the necessary changes at The Brick to ensure that your next concert experience will be much more enjoyable.
To receive your refund or tickets to an upcoming show, please e-mail a copy of your ticket(s) and confirmation firstname.lastname@example.org. Or you may physically mail a copy to:
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