Minneapolis 911 rolled out recorded message

5:49 PM, Oct 10, 2012   |    comments
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MINNEAPOLIS -  On a typical day the Minneapolis 911 Center receives about 100 calls between 4 p.m. and 5 p.m. But nearly two weeks ago on September 27 they got more than 100 calls in just 20 minutes.

Fifteen of those calls were about the shooting at Accent Signage that killed five people.

"All of these calls came in very quick succession," said Heather Hunt, the director of Emergency Communications for Minneapolis.

Hunt said six of the calls that came in from the shooting were hang-ups, which prompted her to reinstate an old message in English and Spanish that sounds something like this:

"Please do not hang up. You have reached the Minneapolis Emergency Communications Center. All operators are busy. Stay on the line and your call will be answered in the order that it was received."

Hunt said she's not sure the message would have gotten police to Accent Signage sooner. Police were already on scene within 5 ½ minutes of the first 911 call. The average response time is 8 minutes and 13 seconds.

What she's hoping is that people stay on the line to get the help they need.

"We want people to know that they didn't make a mistake. That they did call the right number and they got through. We're going to get to them as soon as we can," Hunt said.

(Copyright 2012 by KARE. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)

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