MNsure deadline sparks rush to get insured

ST. PAUL, Minn. -- Think of it like Christmas Eve and MNsure call centers are like a toy store, that's how busy workers were on Monday.

"The enrollment will end (Monday night) therefore they have to rush, that's what I'm saying," MNsure call center navigator Ibrahim Elmi said.

On the final day, the calls came in by the thousands and the customers came in person as well.

Mohammed Warsame, 22, has never had health insurance but on Monday with the deadline and a penalty looming he made that lifelong fact change.

"I feel like more relief right now. I tell myself I have actual health insurance that I can depend on at any moment," Warsame said.

Wait times varied by center. In Ramsey County, officials said some were in and out in 45 minutes while others were there for closer to an hour and half.

Wait times on the phone started to build up as the day went on and by noon people were on hold for close to 20 minutes, officials said.

MNSure interim CEO Scott Leitz also took questions Monday morning about those who just don't get through.

"The key thing here is that by putting in that indication that you have tried to get into coverage that will protect you from having the penalty," Leitz said.

Anyone who has created a MNsure account, but has not gotten past the the "account pending" stage is in the clear. Minnesotans are also in the clear if they have called with issues and are in MNsure's system.

The decision to allow extra time to those who have made the effort to sign up, also leaves a lot of grey area that will have to be sorted out well past Monday's deadline.

For more information, go to or call 1-855-366-7873.


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