MINNEAPOLIS -- Ted Chalupsky, president and founder of The Right Staff, a Minnesota based staffing & recruiting firm, shares his basics for a winning resume.
Below are two examples, one of a "good" resume and one of a "bad" resume.
"GOOD" Resume
goodresume@email.com
612-555-1111 mobile
PROFILE
An experienced, successful customer service professional, seeking to apply my skills and expertise toward contributing to the growth of a company that values high performance and bottom line results.
KEY SKILLS
• Relationship building
• Developing client loyalty and retention
• Add-on sales
• Strong oral and written communication
• Attention to detail
EXPERIENCE
XYZ COMPANY (St. Paul, MN) 2009 to current
Senior Customer Service Representative
-Took incoming calls from customers with questions or concerns about products they purchased through our website.
-Increased sales by letting customers know about special promotions or products related to their original purchase.
-Working knowledge of over 500 products within our product line.
123, INCORPORATED (Edina, MN) 2007 to 2009
Customer Service Representative
-Started as the Front Desk Administrator on a temporary assignment, then was hired full-time and promoted to Customer Service Representative position.
-Handled both incoming and outgoing calls to clients concerning questions about recent purchases.
-Was recognized as the top customer service representative among a total of fifteen staff, five months in a row.
CONVENIENT STORES, INC. (Blaine, MN) 2006 to 2007
Cashier
-Handled cash and credit transactions in a retail setting.
-Successfully managed dealing with a variety of customers on a daily basis, to ensure their satisfaction and repeat business.
-Re-stocked and managed inventory, submitted daily business reports to supervisor via company software program.
EDUCATION
Bachelor of Arts - Psychology State University
Cum Laude 2007
TESTIMONIALS
"One of the top customer service reps I've managed."
Supervisor Name - 123, Incorporated
"Helped me with a very difficult purchase situation. Great service!"
Customer Name of XYZ Company
"Any company would benefit by hiring Candidate B".
Owner, Convenient Stores, Inc.
REFERENCES
Available upon request.
"BAD" Resume
612-555-1111
JOB OBJECTIVE
I would like a job that treats me with respect and pays me what I'm worth. I'd want to believe theres a company out there that would like an employee like me.
WORK HISTORY
XYZ Company
I was a customer service rep, taking calls from people that had purchased products from our website. Many calls were from angry customers for a variety of reasons. I would help anser their questions and resolve any issues to there satisfaction. Unfortuantely, this job doesn't provide much advancement, so I'm looking for something that will provide me with this.
123 Incoporated
I started out at the front desk, answering calls, doing data entry and other administrative functions. Based on my work, they promoted me to a customer service position, taking orders over the phone and entering them in our system. I liked this job, but didn't like the supervisor. I would have stayed there if it wasn't for this.
Convenient Stores, Incorporated
I worked as a cashier in a retail setting, also stocking shelves and doing inventory. I enjoyed this work and meeting the customers, but the hours changed and didn't fit my schedule. I preferred an office setting to retail.
EDUCATION
BA - Psychology State University
To learn more, or to search for current job openings, visit The Right Staff website.
(Copyright 2011 by KARE. All Rights Reserved.)