Passengers aboard a flight originating from Minneapolis en route to Dallas was diverted to Waco early Monday morning.
Sun Country Airlines flight 505 was rerouted to Waco "as a result of very bad weather," according to a statement from the airline.
The airline says because of inclement weather and to ensure the safety of their passengers they had to divert the flight.
"The US Department of Transportation requires airlines to deplane passengers from any plane grounded for three hours, so we deplaned all passengers immediately prior to the three-hour mark," Sun Country Airlines said.
Passengers took to social media early Monday morning demanding answers as to why they had been left "stranded."
@suncountryair #flight505 is still awaiting a response for your fiasco in #wacotexas last night. How you treated your customers due to a weather delay was appalling. The safest part was watching your flight crew fly the plane away after forcing us all off the plane and stranding us with 3 people who had no idea what was going on as you never followed @faa.ags regulations and updated us every 30min. We just want to be treated like human beings and get a formal and sincere apology and something for the trouble you put us through. #badcustomerservice #suncountry @kare11 is running our story at 6pm.
According to Sun Country, federal agents have to screen passengers before they reboard another plane and TSA agents were not available at the time.
The airline says they made alternative transportation arrangements, but those took longer than expected. When asked if there would be any compensation for the disgruntled passengers, a Sun County spokesperson said the airline's official statement would be the only comment.
That full statement from Sun Country Airlines can be read below:
As a result of very bad weather issues in the Dallas Texas area, we’d like to sincerely apologize to our customers for any inconvenience they experienced during their travels last night on Sun Country Airlines flight 505 from Minneapolis-St. Paul International Airport (MSP) to Dallas-Fort Worth International Airport (DFW). Unfortunately, inclement weather forced DFW to close. To ensure the safety of our passengers, the flight was rerouted to nearby Waco, Texas to wait out the weather and refuel. The US Department of Transportation (DOT) requires airlines to deplane passengers from any plane grounded for three hours, so we deplaned all passengers immediately prior to the three-hour mark. Because federal regulations also require airlines to screen passengers prior to re-boarding the aircraft, we could not re-board passengers after receiving clearance to return to DFW because TSA agents were not available to screen passengers. While we arranged alternative transportation for our customers and did our best to make our passengers comfortable, due to the late hour, the alternative transportation took longer than expected to arrive, and we are sorry that we could not get them to DFW sooner. We sincerely apologize to our customers for any inconveniences they experienced during their travels.
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