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'Cold Weather Rule' ends April 30, help available for customers struggling with utility bills

The rule, which protects consumers from having gas or electric service cut-off due to non-payment, is about to expire but there are options for low-income residents.

MINNEAPOLIS — Editor's note: The video above first aired on Nov. 4, 2022. 

In less than a week, a safeguard that protects struggling consumers from having their gas or electric heat cut-off will expire. 

The Cold Weather Rule ends April 30, and those behind in their payments could soon have utilities shut off if they don't make arrangements with their provider. Xcel Energy is reminding customers that payment assistance programs are available, and the deadline for applications is coming soon. 

Xcel says thousands of people have benefitted from assistance programs throughout the winter and now is a good time for households that are still struggling to find out if they’re eligible for help. 

The Minnesota Energy Assistance Program pays up to $2,000 towards heat, power, water costs or repairing or replacing a broken heating system for households that are financially eligible. Households may also qualify for additional energy efficiency and conservation programs through Xcel Energy.

In Minnesota, the deadline to apply for energy assistance is May 31.

“We understand customers occasionally face challenges paying their bills and we have dedicated teams standing by to assist them in finding payment plans which meet their needs,” said Xcel Vice President of Customer Care Chris Cardenas. “Local nonprofit organizations and community action programs may also be able to provide financial assistance, and we are here to help connect customers with these resources. Customers in need should contact us as soon as possible to get help while funds are still available.”

For more information on finding financial assistance after the Cold Weather Rule expires, visit mn.gov/EnergyAssistance or call 1-800-657-3710.

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