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MDH reporting technical difficulties with online services for at-home COVID-19 testing

MDH uses Amazon Web Services to support the testing process, but health officials said it's down in many parts of the country.

Credit: AP

Amelia Smith, 12, takes a COVID test at the new saliva COVID-19 testing site at the Minneapolis-St. Paul International Airport, Thursday, Nov. 12, 2020. (Elizabeth Flores/Star Tribune via AP)

MINNESOTA, USA — The Minnesota Department of Health (MDH) is reporting technical difficulties Wednesday with the online component for ordering at-home saliva tests.

MDH uses Amazon Web Services to support the testing process but it's down in one of 23 segments of the country where the service operates.

With these web services down, test ordering and video visits will be affected.

Amazon Web Services is working on a patch for the issue.

You can find other testing resources here.

We are experiencing technical difficulties with at-home COVID-19 saliva testing. Amazon Web Services, which supports the Vault testing process, is down in parts of the country. This may impact ordering a test kit online or the video visit with a Vault test supervisor. pic.twitter.com/304TPwMIrG
— mnhealth (@mnhealth) November 25, 2020