NEW ORLEANS – Thousands of Carnival Dream passengers returned to New Orleans on Sunday after last week’s water main break.
The break caused water to pour into a hallway on the ship, affecting 50 rooms.
Passenger Beth Scobey noticed the water on board.
“We came into the dream lobby and there was water dripping down, so they had towels and everything up,” she said.
Scobey and her husband said they were both impressed with Carnival’s response. They both said the cruise director and captain told passengers what happened.
“I thought it was very admirable on how they handled it. They didn't try to sweep it under the carpet,” Brain Scobey said.
Carnival released a statement about the incident Sunday, saying in part:
We never want our guests to experience anything other than a perfect vacation, so we sincerely regret that we inconvenienced nearly 100 guests. We provided a full refund and a future cruise credit as a goodwill gesture. We offered to fly the impacted guests home at our expense if they wanted to disembark early and only two of the nearly 100 guests that received our offer chose to do so. Most of the guests on board were not even aware of the incident until the last 24 hours as word circulated and our passengers heard from friends and family who saw media reports. Needless to say, the tremendous positive attitude of our guests and crew is proof of why we are America’s favorite cruise line.
Eyewitness News saw Carnival crews loading new carpet onto the boat in order to replace the carpet damaged by the break.
Passengers say crews also worked on the issue while out at sea.
“They had a plan in place how to take care of everything. We came down the next morning they were cutting some new carpet for some of the rooms that were affected. They acted as quickly as they could,” Scobey said.
Carnival told Scobey that crews already installed new carpet in 11 rooms, but not all the passenger knew about the break.
"We had no idea. But we weren't affected by it,” passenger Mike Bullis said.
Bullis said he found out about what happened on Facebook, but says that is not going to deter him from going on another Carnival cruise.
“We are ready to sign up for the next one,” Bullis said.
The Scobeys are also not letting the water main break affect their future plans.
“We've already booked for next year!” the couple said.